Responsible for planning, directing, coordinating and controlling the daily operations of Borrower Services teams composed of Call Center Representatives. Assure that all functions are performed in an accurate and efficient manner. Participate in the development of departmental objectives, policies and procedures and monitor team performance to ensure their compliance. Supervise the team in the performance of their respective duties and provide assistance as needed.
Shift: 12:30 p.m. - 9:00 p.m. Monday through Friday, weekends as determined by business needs
There are many benefits that our Supervisors receive in their position:
- Group medical, dental and vision plans available upon hire
- Immediate generous Earned Time Off and holiday pay
- Tuition Assistance program
- 401(k) plan with an employer match
- Student loan repayment program
- Casual dress
- You will be offered many more tools, benefits, and information to enjoy quality of life through health, work-life balance and financial stability.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions
Customer Service Supervisor
Call Center
Customer Service
ID
2019-9286
Job Locations
US-WI-Madison
Job Post Information* : Posted Date
2 months ago(9/25/2019 2:08 PM)
We are seeking a talented data analyst who can:
- Utilize their skillset to mine and pull complex datasets.
- Have the business intelligence to interpret the data and analyze for trends, correlations, and other key characteristics.
- Provide strategic and defensible recommendations for improving our systems, processes, and strategies based upon findings supported by research and data analysis.
- Effectively compile, package, present and discuss analysis and insights with customers in an impactful narrative or visual form.
- Develop reports and dashboards to communicate performance and deliver insight to customers while monitoring data quality issues.
- Continuously seek out opportunities to add value through process automation and programmatic solutions to manual tasks.
- Be proactive to customer needs and support the Nelnet Management team as our primary customer.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.