Students and their families borrow money for college because it is an important investment in their future. Our goal is to help students borrow responsibly, complete their education, and find repayment solutions that work for them. As a Call Center Representative, you will provide excellent customer service by assisting borrowers so they can manage and successfully repay their student loans. You will help with student loan questions, repayment, consolidation, payment relief, and more.
There are many benefits that our Call Center Representatives receive in their position:
About the training
Hours after training
Great Pay! The pay for this position starts at $16.16 per hour.
Bilingual (Spanish) individuals can earn an additional $1.00/hour differential.
How should you apply for this great job?
If you like to make a difference and want to have a lot of fun along the way, we encourage you to explore opportunities with Great Lakes, a Nelnet company at GreatLakesCareers.com and click on Search.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
High school degree or equivalent required.
1 to 3 year customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: